FAQ & Documentation

ClaireMed is designed to support HIPAA compliance with AWS HIPAA-eligible infrastructure, executed BAAs with all subprocessors (AWS, Twilio, ElevenLabs, Deepgram, OpenAI/Anthropic), zero-retention AI policies, and immutable audit logging. Your compliance team can review our BAA and architecture before pilot.

Claire and all agents use emergency keyword detection (e.g., chest pain, difficulty breathing, allergic reaction). When detected, the call is immediately escalated to your on-call protocol: either transfer to a live line or 911. We never give clinical advice or delay emergency handling.

EHR/EMR integration (e.g., NexTech, athena, Epic) is available as a Phase 2 add-on and requires API authentication from your vendor. Without integration, ClaireMed still handles scheduling by capturing requests and relaying to your team, or you can use our scheduling bot add-on once EMR integration is in place.

Every call can be transferred to a human at any time. If the patient says they want to speak to a person, or if the AI cannot complete the task, the call is routed to your configured fallback (front desk, answering service, or voicemail). Context is preserved in the handoff.

Most practices are live within 4–8 weeks after BAA execution. We use a 2-stage pilot: Stage 1 is shadow mode (AI listens, humans handle); Stage 2 is live with monitoring. You can pause or roll back at any time. No long-term contracts required.

ClaireMed is built for outpatient medical practices across specialties including dermatology, orthopedics, plastic surgery, general practice, and more. Our conversation flows and routing are tailored to your patient demographics and service mix during onboarding. If you have a specialty not listed, contact us — our system is configurable for most outpatient environments.

ClaireMed supports 8 languages with automatic detection: English, Spanish, French, Portuguese, German, Italian, Japanese, and Mandarin Chinese. Patients speak naturally in their preferred language without selecting a menu option — Claire detects language automatically and responds in kind. Additional languages are available upon request.

Yes. Every deployment begins with a shadow-mode pilot — ClaireMed listens to calls alongside your team without handling them live. This lets you and your staff validate accuracy and comfort before going live. There are no long-term contracts; you can pause or cancel at the end of any billing period.

ClaireMed is billed monthly with no annual commitment required. Plans are based on call volume tiers: Starter ($1,995/mo, up to 1,000 calls), Growth ($5,995/mo, up to 5,000 calls), and Enterprise ($9,995/mo, unlimited calls). Overage rates apply for calls beyond your tier. You can upgrade, downgrade, or cancel at any time.

ClaireMed operates 24/7. After-hours calls are handled by the same agent system with your configured after-hours protocol: new appointment requests are logged for morning confirmation, urgent clinical concerns trigger your on-call line, and emergencies escalate immediately per your protocol. No voicemail black hole — every patient gets a response.

Yes. Enterprise plans include multi-location routing. Each location can have its own phone number, scheduling calendar, and staff routing configuration while sharing the same agent system. Claire identifies the caller's intended location and routes accordingly. Centralized reporting across all locations is included.