A 9-agent specialized team with 36 bidirectional transfer paths, multilingual support, and HIPAA-compliant infrastructure -- so patients never repeat themselves and your front desk never misses a call.
Each agent is purpose-built for a specific healthcare workflow -- not a generalist chatbot trying to do everything at once.
Every call starts here. Greets the caller, detects intent through natural language, and routes to the right specialist in under 30 seconds. Available 24/7.
Converts new-patient inquiries into booked consultations. Collects demographics, insurance, and chief concern. Critical for after-hours lead capture.
Handles appointment booking, rescheduling, and cancellations for existing patients. After-hours bookings are held for next business day confirmation.
Handles billing inquiries, insurance verification, and payment plan coordination. Verifies identity via DOB + ZIP before discussing any financial PHI.
Manages medical records requests with HIPAA identity verification, prescription refill routing, lab result follow-up, and release of information intake.
Catches overflow and after-hours calls, takes accurate general messages, handles fax and document requests, and routes non-urgent inquiries.
Safety net for frustrated callers, complex multi-part requests, and situations that don't fit neatly into another specialist's scope.
Handles physician-facing calls: authenticates providers via secure passcode, routes ER consult requests to on-call staff, and manages doctor check-in/out.
Conducts pre-visit screening questionnaires, collects intake forms before appointments, and handles post-visit follow-up calls and satisfaction surveys.
Every transfer preserves the full conversation context -- name, intent, collected information -- so patients never have to repeat themselves. Below is every handoff path in the network and when it triggers.
Click an agent to jump to their card. Full context preserved at every transfer.
When a call transfers, the receiving agent already has the caller's name, intent, and full conversation history.
Patient: "I need to reschedule my appointment AND I have a billing question."
Scheduling Coordinator (Sarah): "Your appointment is now rescheduled for Friday at 2 PM. Let me connect you with our Billing Specialist."
Billing Specialist (Shannon): "Hi [Patient Name], I see you just rescheduled your appointment with Sarah. How can I help with your billing question?"
✓ No repeated questions. Patient doesn't have to say "I already told the other person."
Each agent maintains a shared conversation state with full call history, detected intents, and collected information -- all transferred in real-time during handoffs.
Automatic language detection with native-quality speech synthesis. No menus, no language selection -- patients just speak naturally.
US, UK, AU accents
Latin America, Spain
Mandarin, Cantonese
Standard, regional
Modern Standard, dialects
Brazil, Portugal
Standard Russian
France, Canada
Built-in keyword detection and escalation paths for medical emergencies.
Detects keywords like 'chest pain,' 'can't breathe,' 'severe bleeding' and immediately escalates to 911 or on-call staff.
All agents defer medical questions to qualified clinical staff. AI handles administrative tasks only.