ClaireMed's 7-agent voice AI virtual receptionist handles scheduling, billing, records, and new patient inquiries 24/7—so your team can focus on patients in the building, not on the phone.
Built-in emergency safety protocols detect keywords like "severe pain" or "heavy bleeding" and immediately direct callers to 911—no exceptions, no judgment calls. HIPAA-compliant architecture with AWS HIPAA-eligible services, executed BAAs, and immutable audit logging protects your practice from compliance risk.
Learn About Our Security & Compliance →24/7 call handling means no more voicemail leakage. New Patient Specialist (Cassidy) handles consultation inquiries, collects contact info, and books appointments or arranges callbacks—so you never miss a revenue opportunity. Intelligent routing in under 30 seconds means no hold times, no "press 1" menus.
See How It Works →End-to-end encryption (TLS 1.3 in transit, AES-256 at rest), zero-retention AI policies (no training on PHI), and audit-ready logging with S3 Object Lock. Executed BAAs with all subprocessors (Twilio, ElevenLabs, Deepgram, OpenAI/Anthropic). Your IT team can verify security architecture before pilot begins.
Review Our Security Architecture →Not a generic chatbot adapted for medical practices. ClaireMed's 7-agent specialized architecture (Primary Router + 6 specialists) is designed specifically for healthcare administrative workflows: scheduling, billing, records, medical messages, and new patient sales. Emergency protocols, non-clinical boundaries, and HIPAA compliance are foundational—not bolted on.
When a caller mentions emergency keywords (severe pain, heavy bleeding, difficulty breathing, chest pain), ClaireMed immediately interrupts, directs them to call 911 or go to the ER, and ends the call. No transfer, no triage, no exceptions. This protects your practice from liability while ensuring patient safety.
Built on AWS HIPAA-eligible services with executed BAAs, TLS 1.3/AES-256 encryption, zero-retention AI policies, and immutable audit logging. Your compliance team can review security architecture documentation, verify BAA execution, and sign off without hesitation.
Natural language intent detection routes patients to the right specialist in under 30 seconds. Context preservation across transfers means patients don't repeat information—receiving agent already knows caller name and previous conversation. Multilingual support with auto-detection serves Spanish-speaking and multilingual patients without menu selection.
From patient call to resolution in 5 simple steps
Caller dials your practice number. ClaireMed's Primary Router (Natasha) answers with a professional greeting.
Natural language AI understands caller's need ("I want to schedule a consultation" or "I have a billing question").
Primary Router routes to appropriate specialist agent in under 30 seconds: New Patient Specialist, Scheduling Coordinator, Billing Specialist, Records Coordinator, Medical Message Taker, or General Support.
If transferred, receiving agent already knows caller name and previous conversation—no repeated questions.
Call completes with clear next steps. Recording, transcript, and analytics captured for quality assurance.
Designed to support HIPAA compliance with AWS HIPAA-eligible services, executed BAAs with all subprocessors, and zero-retention AI policies that prevent training on your patient data.
TLS 1.3 encryption in transit, AES-256 encryption at rest, AWS KMS key management. All network traffic and stored data protected with enterprise security standards.
Immutable audit logs stored in AWS S3 with Object Lock (write-once-read-many), cross-account replication, ≥1 year hot storage, ≥6 years archived. Compliance-ready for OCR audits.
Built on 10+ years of voice AI expertise from CarBot platform (automotive), adapted specifically for healthcare. Proven voice AI technology with healthcare-specific compliance and safety protocols.
Schedule a personalized demo tailored to your practice's workflow. We'll show you how ClaireMed handles your specific call types and answer your questions.