Skip to main content
C
ClaireMed
How It WorksAgentsPricingBlog
Call ClaireSchedule Demo
How It WorksAgentsPricingBlogContactCall Claire NowSchedule Demo
ClaireMed

Healthcare-first voice AI virtual receptionist with HIPAA-compliant architecture and patient safety protocols.

Product

FeaturesHow It WorksMeet the AgentsPricingArchitecture

Company

About ClaireMedBlogFAQ & DocsContact Us

Legal

Security & CompliancePrivacy PolicyTerms of Service

Contact

+1 (848) 847-8008

info@clairemed.io

Schedule Demo

© 2026 ClaireMed. All rights reserved.

System Operational
9-Agent Architecture

Meet Your 9-Agent Virtual Receptionist Team

ClaireMed isn't a single chatbot trying to do everything. It's a 9-agent specialized team organized into three departments: Front Desk, Administration, and Operations, working 24/7 with perfect recall and HIPAA-compliant architecture.

Front Desk

First line of patient interaction: greeting, routing, scheduling, and new patient intake.

Claire

Primary Router
Capabilities:
  • 7+ language support with automatic detection
  • Emergency keyword detection and escalation
  • Intent-based routing to specialist agents
  • Context gathering and handoff preparation
Sample Dialogue:
Caller: “I need to schedule a follow-up for my knee surgery”
Claire: “Let me connect you with Sarah, our Scheduling Coordinator. Can I get your name and date of birth?”

Cassidy

New Patient Specialist
Capabilities:
  • New patient consultation booking
  • Demographics and insurance collection
  • Practice services and provider information
  • Lead capture and conversion optimization
Sample Dialogue:
Caller: “I'm looking for a new dermatologist. Do you accept Blue Cross?”
Cassidy: “Yes, we accept Blue Cross PPO and HMO plans. We have openings for new patient consultations next week. Would you like to schedule an appointment?”

Sarah

Scheduling Coordinator
Capabilities:
  • Multi-provider calendar coordination
  • Real-time EHR and calendar integration (Phase 2)
  • Appointment booking, rescheduling, and cancellations
  • Conflict detection and availability optimization
Sample Dialogue:
Caller: “I need to move my Tuesday appointment to next week”
Sarah: “You're with Dr. Johnson on Tuesday at 2 PM. I have Monday at 10 AM or Wednesday at 3 PM next week — which works better?”

Administration

Billing, insurance verification, records requests, and administrative support.

Shannon

Billing & Insurance Specialist
Capabilities:
  • Billing inquiries and payment questions
  • Insurance verification and eligibility checks
  • HIPAA-compliant identity verification (DOB, ZIP, MRN)
  • Payment plan setup and coordination
Sample Dialogue:
Caller: “I got a bill for $450 but I thought my insurance covered this”
Shannon: “I can help look into that. For your privacy, I'll need to verify your identity with your date of birth and ZIP code first.”

Vexa

Records & Follow-up Coordinator
Capabilities:
  • Medical records requests with HIPAA identity verification
  • Prescription refill coordination and routing
  • Lab result follow-up and provider message relay
  • Release of information (ROI) request intake
Sample Dialogue:
Caller: “I need to get my records sent to my new doctor”
Vexa: “I can process that request. To verify your identity, can I get your date of birth and the last four digits of your SSN?”

Scarlett

Medical Message Taker
Capabilities:
  • General message intake and accurate documentation
  • Overflow call handling during peak hours
  • Fax and document request coordination
  • Non-urgent inquiry routing and follow-up
Sample Dialogue:
Caller: “I just need to leave a message for Dr. Patel”
Scarlett: “Of course. I'll make sure Dr. Patel receives your message. Can I get your name, a callback number, and a brief description of what you need?”

Operations

Clinical support, triage, patient experience, and complex situation handling.

William

General Support & De-escalation
Capabilities:
  • Frustrated caller de-escalation and support
  • Complex situation handling before human handoff
  • Complaint management and documentation
  • Safety net for unclear or multi-step requests
Sample Dialogue:
Caller: “I've been on hold for 20 minutes and nobody has helped me!”
William: “I sincerely apologize for the wait. I understand your frustration. Let me help you right now. Can you tell me what you need assistance with?”

Consult Triage Specialist

Provider Check-in / Check-out
Capabilities:
  • Physician authentication via secure passcode
  • ER consult request routing to on-call provider
  • Doctor check-in and check-out management
  • HIPAA-compliant consult transcription
Sample Dialogue:
Caller: “This is Dr. Morrison. I have a consult request for a patient in the ER”
Consult Triage Specialist: “Good evening, Dr. Morrison. I'll verify your identity before routing this consult. Please provide your provider passcode.”

Patient Experience & Intake

Pre / Post Visit Support
Capabilities:
  • Pre-visit screening questionnaires and intake
  • Clinical intake form collection before appointments
  • Post-visit follow-up calls and care instructions
  • Patient satisfaction surveys and feedback capture
Sample Dialogue:
Caller: “I got a message to call about intake before my appointment”
Patient Experience & Intake: “Yes — just a few quick questions so your provider is prepared. It takes about 3 minutes. Is now a good time?”

Seamless Inter-Agent Transfers

ClaireMed's 9-agent architecture features bidirectional transfer paths with 100% context preservation. Patients never repeat information, and complex requests are handled seamlessly across departments.

ClairePrimary Router

Click an agent to jump to their card. Full context preserved at every transfer.

Example: A caller needs to reschedule due to a billing question. Claire routes to Shannon first (with appointment context), then seamlessly transfers back to Sarah after resolution. No information repeated.

Experience the 9-Agent Team

Call Claire directly and test our intelligent routing. Try asking for scheduling, billing, or new patient information.

Call +1 (848) 847-8008

Or schedule a demo to see the architecture in detail