ClaireMed handles administrative call routing (scheduling, billing, records, medical messages, and new patient inquiries) so your front desk can focus on patients in the building, not on the phone.
Built on 10+ years of enterprise voice AI expertise, adapted specifically for healthcare with HIPAA-compliant architecture, non-clinical boundaries, and patient safety protocols.
ClaireMed is a healthcare-oriented voice AI virtual receptionist designed to improve call handling and routing, reduce operator workload, and shorten wait times for patients.
Unlike traditional IVR systems (rigid "press 1 for scheduling" menus) or generic answering services, ClaireMed uses natural language intent detection to understand what patients need and routes them to specialized virtual agents in under 30 seconds.
Primary Router + specialist agents organized into Front Desk, Administration, and Operations departments with 31 bidirectional transfer paths
Automatic language detection with native-quality speech synthesis. No menus, just speak naturally.
Defers medical questions to qualified clinical staff. AI handles admin only.
AWS HIPAA-eligible services, BAAs, encryption, zero-retention AI policies, audit logging
Every call starts here. Claire greets the caller, understands their need through natural language, and routes to the right specialist in under 30 seconds.
Consultation bookings and sales inquiries. Captures new patient information, schedules appointments, and arranges callbacks around the clock.
Appointment changes: reschedule, cancel, or confirm. Real-time EHR and calendar integration with identity verification before making changes.
Billing inquiries, insurance coverage questions, payment plans, and financing options.
Medical records requests, prescription refill coordination, lab result follow-ups, and provider message relay.
Overflow admin tasks, general messages, fax/document requests, and inter-office coordination.
Complaints, unclear requests, and human escalations. Catches anything that doesn't fit another specialist.
Doctor on-call management, ER consult routing, physician authentication, and HIPAA-compliant transcription.
Pre-screening questionnaires, clinical intake forms, post-visit follow-ups, and satisfaction surveys.
All agents share seamless bidirectional transfer paths with full context preservation. Patients never repeat information when transferred between specialists.
ClaireMed adapts to your practice specialty with conversation flows and routing tailored to your patient demographics and service mix.
New patient consultations, pre/post treatment questions, product inquiries
Surgical consults, post-op check-ins, physical therapy scheduling
Cosmetic consults, procedure pricing, financing options
Appointment scheduling, prescription refills, lab results, wellness visits