How It Works

From the moment a patient calls to the moment they hang up, here’s the step-by-step flow of ClaireMed’s multi-agent voice AI.

Patient calls your practice

The call hits your existing phone number. No new number to promote: ClaireMed integrates with your current line.

Claire greets and understands

Claire (Primary Router) answers in under 30 seconds. She detects language (7+ supported), gathers intent, and verifies identity when needed for HIPAA.

Smart routing to the right agent

Scheduling? Sarah. Billing? Shannon. New patient? Cassidy. Claire hands off with full context: the patient never repeats themselves.

Specialist handles the request

The specialist agent books the appointment, answers the billing question, or captures the new patient lead: 24/7, with the same quality every time.

Resolution and audit trail

Call ends with a clear outcome. Every step is logged in an immutable audit trail for compliance and QA.

Hear it in action

Three real patient scenarios — click play to hear how Claire and her team handle each call.

1Claire · Primary Router

Appointment Booking

A caller asks to schedule a rhinoplasty consultation. Claire greets, confirms intent, and routes to the new-patient specialist — seamlessly.

0:003:01

2Shannon · Medical Message

Clinical Question + Emergency Escalation

Maria Torres calls about a supplement question post-surgery — then mentions unexpected bleeding. The agent detects the emergency and escalates to 911.

0:001:55

3Cassidy · New Patient Intake

Hospital Consult Intake

Dr. Patricia Chen calls from Mercy General to request a physician-to-physician consult with Dr. Saad. Cassidy schedules, then redirects to the medical message line when PHI is shared.

0:003:01

Meet the agents behind the flow

Claire, Sarah, Cassidy, Shannon, and the rest of the team are purpose-built for healthcare admin.

Experience it yourself

Call our demo line and talk to Claire. Ask for scheduling, billing, or new patient info, she’ll route you like a real practice.

Call Claire: +1 (848) 847-8008

Hear it in action

Three real patient scenarios — click play to hear how Claire and her team handle each call.

1Claire · Primary Router

Appointment Booking

A caller asks to schedule a rhinoplasty consultation. Claire greets, confirms intent, and routes to the new-patient specialist — seamlessly.

0:003:01

2Shannon · Medical Message

Clinical Question + Emergency Escalation

Maria Torres calls about a supplement question post-surgery — then mentions unexpected bleeding. The agent detects the emergency and escalates to 911.

0:001:55

3Cassidy · New Patient Intake

Hospital Consult Intake

Dr. Patricia Chen calls from Mercy General to request a physician-to-physician consult with Dr. Saad. Cassidy schedules, then redirects to the medical message line when PHI is shared.

0:003:01